Phone-based support is always among the most popular support methods. According to HubSpot, 69% of people prefer phone-based support for its convenience in getting prompt help.
But having a big team of support staff members is costly, while long waiting periods can really disappoint clients. For that reason, more companies nowadays use AI voice agents, which help handle routine phone inquiries and provide 24/7 support.
If the company uses the best AI call agents, it will save time and costs and please clients. We have tested every platform listed below for our users to select the best one for them. Please find the best voice AI for customer support in our guide.
Quick Comparison Table
|
Platform |
Best For |
Starting Price |
Free Trial |
| Five9 | Enterprise Contact Centers | Custom Pricing | Demo Available |
| Genesys Cloud CX | Large Businesses | From $75/user/month | No |
| NICE CXone | Enterprise Support Teams | Custom Pricing | Demo Available |
| Talkdesk | Growing Businesses | Custom Pricing | Demo Available |
| Aircall | Small & Mid-Sized Businesses | Custom Pricing | Available |
| Dialpad | Small Businesses | Custom Pricing | Available |
| RingCentral | Scaling Businesses | Custom Pricing | Available |
| Freshdesk Contact Center | Small Teams | From $15/user/month | Available |
| Zendesk Voice | Existing Zendesk Users | Add-on Pricing | Available |
| Intercom | Customer Engagement Teams | Custom Pricing | Available |
1. Five9 Intelligent Virtual Agent
If your customer service team is experiencing high levels of call traffic, chances are you have learned that increasing your staff will not solve all your problems. At some point, the cost keeps rising without resolving the problem for the customer. This is where Five9 comes in. They handle routine interactions, give the right information to your customers, and route calls to the correct departments.
Key Features:
- Omnichannel Support
- Seamless Agent Handoff
- Life-like Voice Avatars
- Visual No-Code Builder
- Extensive Language Capabilities
- Secure Transactions
- Virtual Voiceover
Five9 Pricing
- Enterprise: Contact Sales
Read More: What is an AI Agent? A Complete Guide
2. Genesys Cloud CX
Customer that begins the interaction with live chat, continues to communicate via email, and later contacts your customer support via telephone after some days. If the conversations aren’t linked together, frustration will become an obvious outcome. That’s where Genesys Cloud CX comes into play and helps to resolve such issues since it’s an all-in-one tool for customer interaction.
Key Features:
- Voice virtual agents
- Chat virtual agents
- Predictive routing
- Customer journey analytics
- Workforce management
- Quality assurance tools
- Speech and text analytics
- CRM integrations
- Omnichannel communication
- Agent coaching
- Knowledge management
- AI-powered insights
- Workforce scheduling
- Real-time reporting
Genesys Pricing
- CX 1: $75/user
- CX 2: $115/user
- CX 3: $155/user
- CX 4: $240/user
3. NICE CXone
Answering phone calls from clients is critical, but having an idea about what clients want when they place those phone calls is even more important. The software tool NICE CXone puts much emphasis on analytics and performance insights that assist companies in identifying trends. If your company makes data-driven decisions, you will like the amount of insight NICE CXone gives you.
Key Features:
- AI-powered virtual assistants
- Intelligent call routing
- Self-service automation
- Speech analytics
- Workforce optimization
- Performance management
- Omnichannel support
- Agent assist tools
- Call recording
- Customer journey analytics
- Quality management
- Predictive engagement
- Knowledge management
- Real-time dashboards
NICE CXone Pricing
- Enterprise: Contact Sales
4. Talkdesk Virtual Agent
All firms do not necessarily need to take several months to set up their customer service solution. Some companies simply need a solution that works to help decrease calls as well as does not generate additional workload. This is among the reasons why Talkdesk can be considered by various companies since it offers robust automation while being manageable at the same time.
Key Features:
- Voice virtual agents
- Omnichannel support
- Workflow automation
- Intelligent routing
- CRM integrations
- Speech analytics
- Agent assistance tools
- Workforce management
- Call recording
- Customer experience analytics
- Knowledge base integration
- Quality monitoring
- API access
- Reporting dashboards
Talkdesk Pricing
- Enterprise: Contact Sales
5. Aircall AI Voice Assistant
As a business owner who is operating a small or medium sized company, you do not have the need for an expensive enterprise contact center. Instead, what you need is a simple telephone system that is easily integrable with your CRM and which will allow your clients to get in touch with the appropriate personnel within no time. This is precisely where Aircall shines through.
Key Features:
- Cloud calling
- Intelligent call routing
- IVR system
- Call recording
- CRM integrations
- Power dialer
- Shared call inbox
- Analytics dashboard
- Call monitoring
- Queue management
- International calling
- Business SMS
- API integrations
- Mobile and desktop apps
Aircall Pricing
- Essentials: From $30/user
- Professional: Custom Pricing
6. Dialpad AI Voice
The small companies are also supposed to offer high-quality customer services just like the large organizations but using little budget. Dialpad can bridge this gap through its unique features such as live call transcription and automatic summarization which save time and effort for agents after each call. Dialpad offers an affordable solution to customers who want to upgrade their customer service.
Key Features:
- Real-time transcription
- AI-generated call summaries
- Voice intelligence analytics
- Sentiment analysis
- Live agent coaching
- Automated call routing
- CRM integrations
- Call recording
- Business phone system
- Contact center platform
- Voicemail transcription
- Open API access
- Quality monitoring
- Workforce insights
Dialpad Pricing
- Standard: From $15/user
- Pro: From $25/user
- Enterprise: Contact Sales
- AI Contact Center: Custom Pricing
7. RingCentral Contact Center
Handling different tools for making calls, sending messages, scheduling meetings, and providing customer support can be a challenging task as your business expands. RingCentral unites all these activities into a single system. This results in reduced maintenance and uniform experience for your staff members and clients alike. For businesses that are expanding, this feature can prove to be very beneficial.
Key Features:
- AI-powered virtual agents
- Omnichannel customer support
- Intelligent call routing
- Workforce engagement tools
- CRM integrations
- Real-time analytics
- Call recording
- Quality monitoring
- IVR automation
- Agent assist tools
RingCentral Pricing
- Enterprise: Contact Sales
8. Freshdesk Contact Center
But let’s face the truth—every company doesn’t have enough money to implement such an advanced solution. And that’s what makes Freshdesk Contact Center so attractive—it provides everything you need in terms of automation, call routing, and voice services at a relatively low cost. If you’re searching for an affordable option, Freshdesk is surely worth trying.
Key Features:
- Cloud telephony
- Intelligent call routing
- Call recording
- Voice bots
- Ticket integration
- IVR automation
- CRM integrations
- Real-time monitoring
- Agent performance tracking
- Multi-level call queues
Freshdesk Pricing
- Growth: $15/user
- Pro: $49/user
- Enterprise: $79/user
9. Zendesk Voice
For teams that are already familiar with Zendesk on a daily basis, introducing Zendesk Voice is almost like taking a natural progression into the future. With Zendesk Voice, there will be no need for agents to go back and forth from one platform to another; everything can be done from one workspace. This may not seem significant, but it actually can save quite a lot of time.
Key Features:
- Integrated phone support
- Ticket creation from calls
- Call recording
- Voicemail transcription
- IVR system
- Call routing
- Customer history tracking
- Omnichannel support
- Analytics dashboards
- Agent workspace
Zendesk Voice Pricing:
Voice Add-on: Usage-Based
10. Intercom Voice Solutions
There are companies which treat their support function as a cost center, while others see customer support as an avenue for building closer relations with their customers. This product was built for the latter. While the application may have features for handling customer support conversations, its key purpose is the creation of more personal experiences for the clients.
Key Features:
- AI-powered customer support
- Knowledge base integration
- Multilingual support
- Conversation routing
- Workflow automation
- Agent handoff
- Customer segmentation
- Reporting dashboard
- CRM integrations
- Custom workflows
Intercom Pricing
- Essential: From $39/month
- Advanced: Custom
Wrapping It Up
The choice of the right voice agent for AI can prove to be beneficial for the customer service department. The ideal platforms will assist companies in providing a quicker response and handling routine processes effectively.
Note: The pricing is listed in the above guide as current website data. This can be changed in the future.
